FAQ
General
GoodwillFinds sources donated items from a number of Goodwill stores around the country, and makes them available to browse and purchase online. Your dollars spent on GoodwillFinds.com go toward community support and services that help those in need of opportunity secure work, job security, financial independence, and sense of purpose.
Items are donated to participating Goodwill donation centers and listed by member organizations for sale on GoodwillFinds.com.
At this time, donations are not eligible for GoodwillFinds.com shopping credit. If you're interested in donating items to your local Goodwill, you can visit the store for information on how to receive tax credit for your donation.
Only items donated to participating Goodwill stores are eligible to be sold on GoodwillFinds.com.
My Account
To manage your account, go to your Account Dashboard. Choose 'Profile Details' to change your account details.
After logging into your account, you may change your password by visiting your Account Dashboard and choosing 'Change Password'. You may then follow the prompts to complete your password update.
Visit our Login page, as if you are signing in, and click the 'Forgot Password?' link. You may then follow the prompts to reset your password.
GoodwillFinds uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information consistent with industry standards. For example, we use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. The security of your personal information is important to us, but please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your personal information, we cannot ensure or warrant the absolute security of any information you transmit to GoodwillFinds or the Website, and you do so at your own risk. Once we receive your transmission of information, GoodwillFinds makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. While we strive to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online.
You can read our privacy policy here: Privacy Policy.
Contact us and a member of the customer service staff will assist you with account and other personal information deletion.
Purchases
The item you were looking at may have been purchased by another customer. Many of our items listed on GoodwillFinds.com are one-of-a-kind or are of limited quantity.
The condition of each listed item is displayed in the item's Product Details section. All items on GoodwillFinds.com are sold as is. If you wish to shop risk-free, it is strongly suggested that you purchase Worry-Free at checkout.
Most Categories:
| New With Tags | Upon visual inspection, the item presents as unused and has its original tags |
| Pre-owned - Like New | The item presents as lightly used with no visual signs of wear or damage |
| Pre-owned - Excellent | The item is in very good condition but may have some signs of use or wear |
| Pre-owned - Good | The item will show signs of use and may have minor defects that do not affect the use of the item |
| Pre-owned - Fair | The item will show signs of regular use with noticeable wear, defects do not affect the use of the item |
Toys & Collectibles:
| New - Original Packaging | The item has its original retail packaging and appears to be unused |
| Pre-owned - Like New | The item has no visible signs of use or wear |
| Pre-owned - Excellent | The item is in very good condition but may have some signs of use, marks, or minor defects |
| Pre-owned - Good | The item will show signs of use and may have minor defects that do not affect the use of the item |
Electronics:
| New - Open Box, Power Tested On | Item appears to be new with no visible signs of use |
| Pre-owned - Power Tested On | item powers on but may not be fully functional; may have minor defects and scratches |
| Untested | No claims as to the functional status of the item nor to the integrity of its parts |
| For Repair or Parts | The item is not functional and should only be purchased for use as parts or upcycling |
Jewelry:
| New | The item appears to be new with no visible signs of use or wear |
| Pre-owned - Like New | The item looks almost new and has minor (if any) signs of use or wear |
| Pre-owned - Excellent | The item is in very good condition but may have some signs of use, marks, or minor defects |
| Pre-owned - Good | The item will show signs of use and may have minor defects that do not affect the use of the item |
We accept all major credit cards including Mastercard, Visa, Discover and American Express as well as Apple Pay and Paypal.
We do not currently offer gift cards for GoodwillFinds.com, but plan to offer them in the future.
You can access your order status by visiting your Account Dashboard and choosing 'Order History', or by visiting the Check Order page.
As each item on GoodwillFinds.com is unique in its own way, we do not match prices to similar items on both this platform or others. Please be advised that promotions and discounts must be used at the time of purchase. GoodwillFinds will not provide a refund if they fall into a sale or discount category any time after purchase.
If a Fulfillment Center cancels an item, it is typically for one of the following reasons: 1) The item was damaged at the warehouse and is not suitable for shipping. 2) The item was misplaced or lost in the warehouse. 3) An item was shipped to the wrong customer and is unavailable unless or until it has been returned. Orders are not guaranteed until they have shipped.
We currently allow up to 200 items per order.
All orders submitted via GoodwillFinds.com are final and may not be canceled or canceled after checkout for any reason. We encourage our customers to purchase Seel Worry-Free Purchase during the checkout process to mitigate any concerns that may arise after an order is placed. Should your parcel be refused for delivery or sent back without authorization from GoodwillFinds, the return will be considered a donation back to Goodwill and no refund will be returned. Should you wish to have your items reshipped to you, you will need to provide Customer Service with a prepaid label via email.
Shipping and Delivery
In order to optimize the funds available for making a positive impact in the community, we do not offer free shipping. Learn more about the good we do together by visiting our Community Impact Page.
Because items from GoodwillFinds.com ship from a variety of Goodwill locations, shipping options vary per item. During the checkout process, you will be offered the shipping options available for your items based on your shipping address.
No, at this time, we do not ship outside of the United States.
Due to high order volume, your order may take up to 7 business days for your order to ship. Transit times will vary depending on the location of the item purchased, shipping destination, and carrier tracking information will be provided via email, as well as on your order status, which can be accessed in your Account Dashboard.
No, at this time, we are unable to fulfill orders sent to PO boxes.
Each order may contain items that are fulfilled from various centers across the GoodwillFinds network. Due to the size and composition of items, not all items may be sent together. Should all items of your order not arrive within 10 days of your order date, please contact customer service. You can check the status of all items in your order on the order status page.
GoodwillFinds will reach out to you once via email when they are alerted that your item has been shipped back to us. If we do not hear from you within 7 days of our contact, you will be refunded for the item (shipping and handling will not be refunded) and the item will be relisted.
Contact customer service to start an inquiry. Do not discard the packaging that you have received. Without photos and the physical packaging, our team is not able to investigate the matter further.
Please contact customer service. You will need to provide photos of the packaging and contents of the package you received. Do not discard the packaging that you have received. Without photos and the physical packaging, our team is not able to investigate the matter further.
You may contact GoodwillFinds customer service prior to your item shipping to request a change in address. While we are not able to guarantee the change will happen, we will do our best to update the information. For items that have already shipped, GoodwillFinds is unable to change the shipping address. You may reach out to the courier at that point to see what your options are.
At this time, you will receive an email when the first item is shipped with tracking information. We are currently working on a process that provides additional tracking information. Because an order with multiple items may be fulfilled from various centers across the GoodwillFinds network, not all items may be sent together. Should all items of your order not arrive within 10 days of your order date, please contact customer service.
Returns
All sales from GoodwillFinds.com are final. Refunds are only processed based on damages to goods during transit and fulfillment errors such as incorrectly shipped or missing items and within 14 days of receiving the item.
The one exception to our final sale policy is if you purchase Seel Worry-Free Purchase with your order. In that case, you will have 7 days to return your final sale item to Seel via the Seel Resolution Center. There is an additional charge for return shipping in the event that you return a final sale item to Seel. See our FAQs about Seel Worry-Free Purchase below.
Sales made via GoodwillFinds.com are final. Only under extenuating circumstances (broken items, item not as described, wrong item received) may be returned within 14 days of receiving the item. Contact customer service to initiate a return.
Once your return is received, it will undergo a quality inspection. Should the inspection results determine that the faults described with the returned item align with the description of the product in the listing, the shipping cost and return shipping cost may be deducted from your total refund.
Once GoodwillFinds is alerted of the need to process a refund for your item(s), you may anticipate your refund to be completed within 5 business days. Once refunded, it may take up to 10 business days for your refund to post back to your account.
No, all returns must be initiated through GoodwillFinds.com.
Seel Worry-Free Purchase
Seel Worry-Free Purchase is defaulted “on” during the checkout process as we believe this offers our customers the best shopping experience. If you do not wish to buy this add-on just shift the corresponding toggle to “off” and the charges will be removed from your cart.
Seel sends you a confirmation that explains the specific coverage provided for your order. We ask that you check the email sent from support@seel.com for confirmation of what is covered for your order with Worry-Free Purchase protection.
To qualify for the payout, you’ll need to follow the reporting time requirements:
For issues of loss, where the package is not delivered, the issue must be reported between 10 days after the date of shipment and 90 days after the order date.
Issues of damage must be reported within 15 days after the date of delivery.
Issues of theft must be reported within 15 days from the date of delivery.
Seel does not cover the following categories of items:
Automobiles and motorcycles
Jewelry (valued in excess of 1,500 local currency)
Boats and yachts
Live animals
Cash
Lumber
Ceramic / marble or granite tiles / slab blocks countertops or statues
Negotiable papers
Cigarettes and other tobacco products
Perishable commodities
Raw cotton
Pharmaceutical drugs
Fine arts (valued in excess of 10,000 local currency per piece)
Precious stones and metals
Flowers
Scrap metal, steel metal and steel metal products; automotive engines; general used automotive merchandise made of metal
Glass windows, plate glass and similar goods
Securities
Provided that Worry-Free Purchase protection covers the item, you should report the damaged package issue within 15 days (from the date of delivery) through the Seel Resolution Center. You'll initiate the request using your email and order number found on the confirmation email. Please ensure you take photos of the package or item damage to provide when submitting your order. Worry-Free Purchase protection covers shipping-related damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. The compensation for damaged items will be up to the value paid for the purchased item(s).
Provided that Worry-Free Purchase protection covers the item, you should report issues of theft within 15 days of the date of delivery through the Seel Resolution Center. You'll initiate the request using your email and order number found on the confirmation email. Some packages may require additional documentation such as a police report.
Provided that Worry-Free Purchase protection covers the item, you can report a lost package between 10 after the date of shipment and 90 days after the order date. Please initiate the request through the Seel Resolution Center using your email and order number found on the confirmation email. Seel does not cover issues where the item is not shipped out, please contact GoodwillFinds directly for fulfillment delays.
The one exception to our final sale policy is if you purchase Worry-Free Purchase protection with your order and it includes the ability to return. In that case, you will have 7-days to return your final sale item to Seel via the Seel Resolution Center. There is an additional charge for return shipping in the event that you return a final sale item to Seel. The cost of the Seel Worry-Free Purchase product is NOT refunded as part of a payout. Additionally, the cost of original shipping is NOT refunded as part of a payout.
A return shipping label will be provided when you report your return request through the Seel Resolution Center. Simply log in using your email and order number found in your confirmation email and follow the steps.
If your Worry-Free Purchase protection includes returns, you have 7 days from the time you request the return in the Seel Resolution Center to ship the product(s) back, either using a Seel-generated label, or a self-purchased label. If you opt for a self-purchased label, we do require that you provide that tracking number to Seel within the Seel Resolution Center on the Reported Issue page.
Submit your return through the Seel Resolution Center and mail the package. As soon as Seel receives it, they will send you an email confirming receipt.
Once your payout request has been reviewed & accepted, you will choose a method of payment. General timing is listed below:
Direct Deposit: 1-3 business days following return acceptance
Virtual Visa Gift Card: 1 hour following return acceptance
PayPal Transfer: 1 hour following return acceptance
Venmo Transfer: 1 hour following return acceptance
If you purchased Worry-Free Purchase protection with your order, then Seel will send you a confirmation of your Worry-Free Purchase via email with the detailed coverages included for your order. Worry-Free Purchase is not refundable unless the entire order is cancelled.
If you purchased Worry-Free Purchase protection with your order, Seel will send you a confirmation of your Worry-Free Purchase via email. You have 24 hours from the time the email is received to cancel the Worry-Free Purchase protection from the link in the email. After the 24 hour cancellation window has elapsed, Worry-Free Purchase protection will not be refundable.
Impact
Every dollar you spend on GoodwillFinds.com positive impacts communities across the nation. Procees from your purchases are used to fund services like job placement, career training and resume building, interview training, veteran support services, workforce reentry programs, and more. Learn more about the good we do together by visiting our Community Impact Page.
You can connect with your local Goodwill and learn more about your local community support and services by visiting our store locator.
If you'd like to donate your used items to a local Goodwill, you can visit our store locator.
Have Another Question?
In case you didn't find the answer to your question, you can always ask us directly.